Well done Demon

Now that I’m working full time again (at 3sixty), there’s less time for Internet at home, and so less need for a fancy broadband connection. After a bit of looking into it I decided I wanted to stay with Demon, but downgrade the package. This would not be the cheapest option, but the one with the least disruption.
I must say, at first the experience wasn’t very good. I phoned them up and had to go through 3 different support phone numbers before I even got through to the right person. Of course he could only do this during their working hours, so I had to phone back again, to be put through 3 times again.

They then told me that downgrading the service would take 7 to 10 working days of downtime. WHAT? I told them that they had just taken away the reason to stay with Demon, and that I would go to another provider who could offer a faster service for less. The support person got a little irate with me when I said this and tried to save the situation. After I had explained to him for the second timeĀ  that I appreciated his effort but really he couldn’t change my mind, he still wasn’t having any of it. So I hung up.

Well, I just got a phone call from Demon explaining that they didn’t want to loose my custom, and offered to give me my current package at the reduced price of the downgraded package. I get to keep the things I don’t need (static IP, email, web space etc) for the reduced price. But more importantly: no downtime. Result! And result for Demon too. I’m not in a hurry to change provider, au contraire!

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